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Why didn't the gift card email or message reach the recipient?

A guide on why the gift card email or message didnt reach to the recipient in Salonist.

Written by Mark

Gift Card Delivery Requirements

To send a gift card to the recipient via WhatsApp, make sure the following requirements are met:

  1. Enter the Recipient Name and Recipient Email when selling the gift card.

  2. Ensure the Gift Voucher Template is enabled under Setup > WhatsApp Templates.

  3. Make sure your WhatsApp Integration is active and connected.

Once these settings are configured, the gift card can be delivered to the recipient via WhatsApp.

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