If you’re unable to log in to your Salonist account, try the following troubleshooting steps:
Use your salon’s unique login URL: Make sure you are using your salon’s dedicated login link, such as
yoursalon.salonist.io, along with the correct registered email address or Staff ID.
Complete the login verification: Make sure to tick the checkbox displayed on the login page before clicking the Sign In button.
Clear your browser cache and cookies: Clear your browser’s cache and cookies, then try logging in again. You can also try using a different browser, such as Microsoft Edge, to check if the issue persists.
Reset your password if needed: If you have forgotten your password, click “Forgot Password” on the login page and follow the instructions to reset it.
Contact Salonist Support: If you do not receive the password reset email or are still unable to log in, contact for assistance. Please include your registered email address and salon/business name so our team can help you more quickly.