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Why does my product, service or client import file fail?

A guide why the product, services or client import file fail in Salonist.

Written by Mark

If your import file is not uploading successfully, check the following:

  1. Download the sample file provided in Salonist before preparing your import file.

  2. Make sure you use the same column names and column order as shown in the sample file.

3. For Products, the following fields are mandatory:

  • Product Name

  • Price

  • Qty Alert

  • In-Hand Quantity

  • Type

4. For Services, the following fields are mandatory:

  • Parent Name

  • Service Name

  • Price

5. For Clients, the following fields are mandatory:

  • Client Name

  • Mobile Number

6. Save the file in CSV format.

7. Make sure there are no blank rows, extra spaces, or additional/unnecessary columns in the file.

If the file still fails to import after checking the above requirements, please email the file to support@salonist.io. Our Support Team will review the file and assist you with the upload.
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