Cancelling a booking and refunding its deposit are different actions. The Booking Options page includes Credit Refund on Cancelled Booking and a minimum cancellation time.
Steps
Open Setup → Booking Settings → Booking Options.
Review Credit Refund on Cancelled Booking and Minimum Cancellation Time.
Compare these settings with the cancellation terms displayed to clients.
Before processing a refund, check the original booking, deposit transaction and current payment status.
Ask Support to confirm the supported cancellation and refund workflow for your account. Do not infer the refund destination from the Credit Refund on Cancelled Booking label; verify the actual client-credit entry or provider refund record.
How do I check the result?
Verify the client credit or provider refund reference, rather than relying only on the cancelled booking status.
If it does not work
If the refund destination or eligibility is unclear, ask Support before taking action. Do not promise an automatic cash refund solely because a booking was cancelled.
Illustrated guide
Review Credit Refund on Cancelled Booking alongside your cancellation policy. This setting alone does not confirm a bank/card refund.
Set Minimum Cancellation Time to the required notice period. The pictured 12 Hours is an example.
Online Payments opens the relevant Integration setup. Check the actual transaction and refund destination before promising a refund.
