Staff Utilization compares service time with staff availability. It is a time-use report, not a sales or commission report.
Steps
Open Reports → Staff Utilization.
Select Center, Job, Staff and the relevant period.
Read Scheduled hours, Break hours, Available hours to service and Service hours together.
Review Trend over time and utilization across locations, jobs and staff.
Compare employees using the same period and filters.
How do I check the result?
Check the scheduled hours and service bookings behind an unexpected percentage before changing staffing decisions.
If it does not work
If results look wrong, review staff schedules, breaks, appointment durations and the selected location. Ask Support how cancelled or blocked time is treated in your report.
Illustrated guide
Select Center for the location scope.
Select Job when comparing similar roles.
Select Staff or keep All.
Choose the period or Custom dates, then read the report below. This cropped example shows filters only and excludes employee results.
