Review the refund or product-return request with your administrator and Salonist Support to confirm the appropriate action. Cancelling an invoice does not confirm that money has been returned through the payment gateway or bank.
If invoice cancellation is the approved action
Open the relevant invoice.
Select the Cancel Invoice option.
Enter the reason for the cancellation in the Comments section.
Review the invoice and confirm the cancellation only after your administrator has approved the action.
Note: Check the inventory movement after the action with your administrator. Verify the returned quantity in the stock records, and confirm the money refund separately.