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This article covers WhatsApp API/provider connections, not the WhatsApp Web QR session. For WhatsApp Web, open Integration → WhatsApp Web and follow the QR linking flow. For API providers, use the credentials and approved template mapping required for your chosen provider; confirm the account's current add-on terms and any Support-assisted setup. After connecting, enable the relevant notifications under Setup → WhatsApp Templates and verify one authorized test message. A connected status or saved template alone does not prove delivery.

This section describes two WhatsApp API/provider options. WhatsApp Web uses a separate QR linking flow. ​

1. Salonist WhatsApp API: Confirm the add-on availability and current billing terms for your account before setting up transactional messages such as:

- Booking confirmations
- Appointment reminders
- Bills and payment-related messages

2. Your Own WhatsApp Business API: You can also use your own WhatsApp Business API through a Meta partner, such as Interakt or AiSensy.

Once you have the API details, share them with the Salonist Support Team. Our team will connect the API with your Salonist account and create the required WhatsApp templates.

Enable the messages you want to send automatically.

1. Go to Setup.
2. Select WhatsApp Templates.
3. Enable the messages you want to send automatically.
4. Save your settings.

A brief explanation why clients not receiving the whatsapp messages from Salonist.

How do I set up WhatsApp messages for my salon?

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How do I set up WhatsApp messages for my salon?

Enable WhatsApp Messages