Template variables must be mapped in the same order as the provider template. A correct name with the wrong variable order can put the wrong value in a message.
Steps
Open Setup → WhatsApp Templates.
Choose the message type.
Review Select Keywords and check only the variables required by the approved template.
Read the numbered mapping shown below the selection: {{1}}, {{2}}, and so on.
Match the count and order to the provider template, then save.
Test with known client, salon and appointment values.
How do I check the result?
Each variable should display its intended value, and links should point to the correct item.
If it does not work
If a name, date or link is missing, compare the template mapping before changing the client record. Escalate with the template name and a redacted example.
Illustrated guide
Choose Clients SMS Templates or Admin SMS Templates according to the recipient.
Select the required keywords for this specific message.
Check the displayed mapping: selected keywords are sent as {{1}}, {{2}} and so on in this order. Match the provider template.
Edit the message without breaking the required variables. API templates may require provider approval.
Choose whether this message is enabled, then scroll down to Update.
